STANDARD FAQ

“Providing Custom Printing & Graphic Design Services Worldwide”

WEBSITE & STANDARD FAQ

You do not have to sign up to order but you must provide a name, phone number and email address during checkout for us to identify and track the order. You will also be asked for a mailing address if you’re shipping to your location and a billing address if you are paying on our website by credit card.

The name, phone number and email address associated with your order(s) will be stored securely in our database and can be viewed at any time by using our sign-in feature. Your provided information is not available for use by our advertising department or by any third parties under any circumstances.

If you wish to receive monthly emails with coupons and new products updates please use the Subscribe Tab.

Note: No credit card or payment information is ever stored and each order must be paid in full at the time of purchase.

You opt-in to receive monthly promotional emails with coupons and new items during the checkout process or by using the Subscribe Tab.

Please click the “Unsubscribe” button at the bottom of any of our promotional emails to stop your subscription. You will be directed to a page with further instructions.

You can track your orders progress and previous order history by clicking the “Sign-In” button below our online stores main page. You will receive an email with instructions to the address you provided and can view further information associated with this email account.

The estimated printing turnaround time for each product can be found on our website under each product’s individual description. This will tell you an approximate range of business days to expect to wait from payment to completion.

You can also send an email to: orders@socalbusinesscards.com or call us at: (714) 948-0588 and we will give you an estimated completion date.

Note: Holidays, Weekends, Shipping and Design time are not included in the estimated turnaround time for printing.

Most orders arrive within 2-4 business days after they have been shipped from our production facility, but some have been known to take up to two to three weeks if there are any complications.

Note: Holidays and Weekends are not included in the estimated turnaround time for shipping, please see our Production Schedule Tab for a detailed list of approximate turnaround times and national holidays.

Shipping is provided through UPS

Note: Some packages in Southern California may be hand delivered by couriers at our discretion.

We can ship worldwide, please see our Shipping FAQ Tab for a detailed list of questions and answers regarding Domestic and Worldwide shipping.

Yes. Design, samples & pickup are all available at our main office in Costa Mesa by appointment only. You can book an appointment and view availability by going to our Book Appointment Tab.

We also have a convenient locker pickup system for customers to use with no appointment needed. You will be given an email with further information when your order is ready for pickup, please see the Pickup Lockers (OC) Tab for more information.

Yes, under the Design Tips & Templates Tab you will find lots of information on how to setup your files for all of our products. You can also use our free online design tool that is preset to the proper printing settings.

Blank templates are also available from this tab and throughout our store under the different product descriptions. The preferred, EPS templates are available for people who use Illustrator & vector based programs and are preset to the correct specifications for printing. The low resolution .JPG templates are for use with all other programs.

.AI & .EPS are preferred followed by .PSD / .PDF / JPEG & PNG.

Note: .PSD and .AI working file types could cause unexpected issues with your prints if you do not flatten your artwork or provide us the graphics and fonts used in the design file.

You can easily convert these files to our recommended file type: High Resolution .PDF | 300 DPI | CMYK Mode | Bleed ⅛”. For more information please see our Design Tips & Templates tab.

You can upload files during the checkout process, or by clicking the File Upload Tab. We also accept email submission of all files to: artwork@socalbusinesscards.com.

All orders must be processed with a digital copy of your design that is properly setup and includes the necessary bleed. If you don’t have a digital copy we will be happy to replicate your product as close as possible, additional fees will apply.

We can print low resolution, flattened images. However, you will assume the risk of poor quality and/or white space from improper bleed.

Our graphic design fees start at $25+ per design and are based on the complexity of the project & resources required to produce the final design. For details and pricing please visit the Design section of our online store.

Most digital orders can be completed within 24 – 72 hours. Printing & Shipping take additional time depending on the product.

You will receive the high resolution, editable .AI file or .PSD file, depending on how your project was designed once the project is complete. You may also receive any applicable fonts, images and/or icons. Product & Logo Design is broken down into the category of Full Design or Changes to Current Design with one of the following:

• Change and/or Setup to your editable .AI / .PSD / .PDF
• Basic Design (One basic concept with up to three changes – approximately 15 minutes)
• Advanced Design (Two basic or one advanced concept with up to three changes on one concept – approximately 30 minutes)
• Complex Design (Three basic, two advanced or one complex concept with up to three changes on one concept – approximately 1 Hour)

All of our products prices can be found in the Store Tab of our website. You can also send an email to: estimates@socalbusinesscards.com or call us at: (714) 948-0588 and we will do our best to give you a detailed estimate.

Samples of all of our products are available to view at our main office in Costa Mesa by appointment only. You can book an appointment and view availability by going to our Book Appointment Tab.

We also offer samples pack for: Business Cards, Stickers & Labels, Stationary and Large Format Items. You can pick up samples during your appointment or order them from our website in the Order Samples Tab.

All of our products, their descriptions and their prices can be found in the Store tab of our website. If you have any additional questions please call: (714) 948-0588 or email us at: estimates@socalbusinesscards.com.
We take on many custom orders and have an estimating department that will check to see if we can do the job. If we can, we will send you an email with a price and pay link within 24 hours.
Please send your inquiries to: estimates@socalbusinesscards.com or call us at: (714) 948-0588 and we will respond to you in a timely manner.

Yes, we have a very large variety available. All of our products, their descriptions and their prices can be found in the Store Tab of our website. You can also order one of our sample packs to view the products before your purchase your order by clicking the Order Samples Tab.

We are currently not accepting resale permits for any customers at this time. All orders must be paid in full from our website or by check before they are processed for printing. We do not accept net30 or any delayed payment.

You can contact SoCal Business Cards Customer Support using the following methods:

• Contact us by phone toll free: (714) 948-0588
• Contact us by email: sales@socalbusinesscards.com
• Book an in-person consultation on our Book Appointment Tab.
• Other methods of contacting us include our Contact Us Tab and social media platforms.

Yes, please have your credit card and billing information ready and use one of the following methods:

• Phone orders please call: (714) 948-0588
• Email orders please send to: orders@socalbusinesscards.com
• US mail, please send to the address below and make your check payable to:
SoCal Web Designs
1055 El Camino Dr., Suite F102 Costa Mesa, CA 92626


All of our products can also be ordered through our website or in person, by appointment at our main office in Costa Mesa.

There are multiple ways to get your problem solved quickly.
Under the Contact Us tab you can fill out a completed job ticket and our quality control team will promptly address the issue.
You can email us at: qualitycontrol@socalbusinesscards.com.

Please also view our Return and Reprint Policy on our Terms & Conditions Tab.

The texture of Uncoated is rough like a standard piece of paper and you can write on them. Matte has a semi-shine and is also easy to write on. Gloss has a high shine and is hard to write on. An example of each is provided in the image below.

FILE UPLOAD